Support | PayDay Payroll Zimbabwe

Call Support

Speak directly with a support agent during business hours.

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Email Support

Send us your query. We respond within 4 business hours.

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Remote Assistance

Allow our team to connect remotely and solve issues in real time.

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Documentation

Step-by-step guides for every PayDay feature and function.

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Support Hours

Monday – Friday8:00 AM – 4:30 PM

SaturdayClosed

Sunday & Public HolidaysEmergency Only

Emergency Payroll Support

On payroll processing day, our team is available beyond normal hours to ensure your payroll runs on time.

Response Time Guarantee

All support tickets acknowledged within 1 hour during business hours. Most issues resolved same day.

Support FAQs

Common Support Questions

How do I reset my PayDay login password?

On the PayDay login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within 5 minutes. If you don't receive it, check your spam folder or contact support@payday.co.zw.

How do I add a new employee to the system?

Navigate to HR Management → Employees → Add New Employee. Complete the required fields (name, ID, start date, salary, department) and click Save. The employee will be included in the next payroll run automatically. Full instructions are in our documentation.

Why is a payslip showing incorrect PAYE?

PAYE discrepancies are usually caused by incorrect gross income, missing tax credits, or an outdated tax band setting. Check the employee's salary components and ensure all taxable allowances are correctly classified. If the issue persists, contact our support team who can review your setup remotely.

Can I reverse or correct a processed payroll run?

Yes. PayDay allows payroll reversals and corrections for the current period before the run is finalised and locked. If you need to correct a finalised run, contact our support team who will guide you through the appropriate adjustment process.

How do I generate a ZIMRA P2 submission?

Go to Reports → Statutory Reports → ZIMRA P2. Select the tax period and click Generate. The report is produced in the correct ZIMRA format. You can view it on screen, download as PDF, or export to the format required for online submission.

How do I get remote support from PayDay?

Call or email our support team and request a remote session. We will send you a link to a secure remote access session (via TeamViewer or AnyDesk) where our technician can see your screen and assist in real time. No software installation is required on your end.

How Can We Help?